Email to Senator Ashley Moody
Emailed April 17, 2026
“CONSTITUENT REQUEST – RESPONSE REQUESTED”
Statewide Concern: Lack of Enforcement of Florida Statute Chapter 723
Dear Senator Ashley Moody,
My name is Jeanne F. (Jaime) Ciarla, a resident of Spanish Lakes Golf Village in Port St. Lucie, Florida. I am writing regarding a growing concern affecting seniors across Florida related to Florida Statute Chapter 723.
I have made extensive efforts to seek assistance through the Florida Department of Business and Professional Regulation, the Office of the Inspector General, the Attorney General’s Office, and the Governor’s Office. Despite these attempts, I have encountered a troubling pattern: agencies acknowledge the law, yet none take responsibility for enforcement.
The DBPR has confirmed it lacks enforcement authority, leaving residents without meaningful protection when facing selective enforcement of rules, denial of amenities, intimidation, and arbitrary policy decisions.
Many seniors are also facing threats of eviction over minor or inconsistently applied issues. For individuals on fixed incomes, this is devastating. It raises serious concerns regarding the treatment of vulnerable residents and potential elder harm.
Through my work, including a resident-driven initiative called Silent Seniors No More, I have connected with others experiencing similar challenges. This reinforces that the issue is systemic and statewide.
Due to the lack of enforcement, I have been forced to pursue legal action without representation because I cannot afford an attorney. Many others cannot even take that step.
This creates a troubling reality: the protections intended by law are not accessible to those who need them most.
I respectfully request your office’s attention to this matter and any efforts that can help address this enforcement gap and protect Florida’s senior communities.
I am available to provide documentation and further details at your request.
Thank you for your time and consideration.
Respectfully,
Jeanne F. (Jaime) Ciarla
Port St. Lucie, Florida
Response
Mar 6, 2026, 4:50 PM
to me
Dear Ms. Ciarla,
Thank you for contacting my office regarding your concerns with your home builder. While I welcome the opportunity to be of assistance, it is a long-standing tradition and courtesy to direct any matter that is not under the jurisdiction of the federal government to the appropriate state government agency for investigation.
I encourage you to contact the Attorney General State of Florida - Consumer Protection Division directly at:
Attorney General State of Florida - Consumer Protection Division
400 S Monroe St.
Tallahassee, FL 32399
(850) 414-3300
https://www.myfloridalegal.com/consumer-protection
You may also wish to contact your state legislator. To obtain a full list of Florida state representatives, please visit https://www.flsenate.gov/Senators and https://www.flhouse.gov/representatives, or call the State Information Center at (866) 693‑6748. I trust that your matter will receive the appropriate attention.
Again, thank you for taking the time to write to me regarding your concerns. I am honored to serve as a United States Senator representing the great state of Florida and grateful that you considered my office to be a resource to assist with such an important matter.
Sincerely,
Ashley Moody
United States Senator
My Response
Mar 7, 2026, 11:42 AM
to Office
Dear Senator Moody,
Thank you for your prompt response. However, it appears my original message may have been misunderstood.
My fellow residents and I are not dealing with a home builder. We are dealing with the owner of a mobile home park, and the issues we are facing fall under Florida Statute 723, which governs mobile home park lot tenancies and the rights of residents.
While I appreciate being directed to other entities, it seems that everyone continues to pass this issue along rather than listen to the concerns of the residents directly affected. Many of us are seniors who feel increasingly frustrated and dismissed as this situation continues without meaningful attention or action.
Please understand that my intention is not to be harsh, but it is discouraging when residents seeking help feel repeatedly pushed aside. At times it leaves us feeling as though seniors are only valued during election season, rather than when we need assistance addressing serious concerns within our community.
I believed that public office exists to serve the people. That is why I reached out to your office in the hope that our concerns would be heard and taken seriously.
I respectfully ask that your office review this matter again with the understanding that it involves a mobile home park owner and the protections provided under Florida Statute 723. Our community would greatly appreciate your attention and leadership on this issue.
Sincerely,
Jeanne “Jaime” Ciarla
Port Saint Lucie, FL 34952
Yet NO Answer
Inspector General
Request an investigation into the apparent failure of the Florida DBPR
A OIG
A investigation request
AI Overview
Mar 19, 2026, 11:45 AM
to OFR.OIG
Dear Inspector General,
I am writing to formally request an investigation into the apparent failure of the Florida Department of Business and Professional Regulation (DBPR) to provide meaningful oversight and enforcement of Florida Statute Chapter 723, which governs mobile home park communities.
I am a resident of Spanish Lakes Golf Village in Port St. Lucie, Florida, and I, along with other residents, have experienced what we believe to be clear violations of Chapter 723, including retaliation, harassment, and improper restriction of access to community amenities. These actions directly impact our statutory rights and our ability to peacefully enjoy our homes.
In seeking assistance, I contacted DBPR, the agency designated to oversee mobile home parks. However, I was informed that DBPR lacks the authority to enforce Chapter 723 in a meaningful way. As a result, residents are left without administrative remedies and are effectively forced into private litigation to enforce rights clearly established under Florida law.
This raises serious concerns regarding regulatory oversight and the role of DBPR in protecting Florida residents. If the agency tasked with oversight cannot or will not enforce the statute, then the protections afforded under Chapter 723 become largely illusory. The consistent inability or refusal to act on complaints suggests a potential systemic breakdown in administrative oversight that warrants formal review.
I respectfully request that your office investigate the following:
Whether DBPR is fulfilling its statutory and regulatory responsibilities regarding oversight of mobile home parks
Whether residents are being systematically denied enforcement or assistance under Chapter 723
Whether there is a broader pattern of non-enforcement or refusal to act that may constitute administrative failure or neglect of duty
Whether policy, interpretation, or internal practices within DBPR are preventing effective enforcement of resident protections
The lack of enforcement creates a significant gap in accountability and leaves many residents—particularly seniors—vulnerable to continued retaliation and misconduct without meaningful recourse.
I am prepared to provide supporting documentation, including timelines, correspondence, witness statements, and records of communication with DBPR, upon request.
Thank you for your attention to this matter and for your commitment to ensuring accountability within state agencies.
Respectfully,
Jaime Ciarla
Spanish Lakes Golf Village Resident
Port St. Lucie, Florida
jciarla125@gmail.com
Mar 19, 2026, 11:46 AM
to Bill
Should have copied you in sorry
Mar 19, 2026, 2:13 PM
to me
Greetings,
Thank you for contacting the Office of Inspector General, Florida Office of Financial Regulation. After reviewing your complaint, we have determined that it falls outside our jurisdiction, and we are unable to intervene. If your concern relates to non-depository financial services, financial institutions, or the sale of securities in Florida, please contact us or visit www.flofr.gov for more information.
We have referred your complaint to the Office of Inspector General, Florida Department of Business and Professional Regulation. If you wish, you may file a complaint with them directly via https://www2.myfloridalicense.com/office-of-inspector-general/complaints/.
Best regards,
Office of Inspector General
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, Florida 32399-0370
Please note that pursuant to chapter 119, Florida Statutes, correspondence with the Office of Financial Regulation is considered public record. This correspondence is available to the public upon request unless exempt from disclosure.
From: Jaime Ciarla <jciarla125@gmail.com>
Sent: Thursday, March 19, 2026 11:46 AM
To: OFR OIG <OFR.OIG@flofr.gov>
Subject: Request an investigation into the apparent failure of the Florida DBPR
You don't often get email from jciarla125@gmail.com. Learn why this is important
Mar 19, 2026, 4:43 PM
to OFR, bcc: Bill
Dear Inspector General,
Thank you for your response regarding my complaint.
I am writing to respectfully advise that I was previously directed to your office by the Florida Department of Business and Professional Regulation (DBPR). DBPR explicitly stated that they do not have the authority to enforce or intervene in matters related to Chapter 723, Florida Statutes, and therefore could not assist with the issues I am experiencing.
As a result, I am now being referred between agencies without any resolution or oversight. This creates a concerning situation where serious allegations—including retaliation, harassment, and potential violations of Chapter 723—are effectively going unaddressed due to a lack of clearly accepted authority.
Quite simply, we are going around in circles.
This jurisdictional gap leaves residents, many of whom are elderly and on fixed incomes, without meaningful access to enforcement or protection under the very statutes designed to safeguard them.
I respectfully request clarification on the following:
Which agency has the authority and responsibility to enforce Chapter 723 violations in situations such as mine?
If no agency currently holds that authority, what recourse is available to residents who are experiencing ongoing harm?
Whether your office can initiate a review or investigation into this apparent lack of enforcement and accountability.
To the extent no agency asserts enforcement authority, this matter raises a significant concern regarding the denial of statutory protections and access to due process for affected residents.
At this point, the issue is no longer just about a single complaint—it is about a systemic failure that is affecting an entire community.
I appreciate your time and attention to this matter and look forward to your guidance on how to proceed.
Respectfully,
Jeanne F. (Jaime) Ciarla
Mar 23, 2026, 12:20 PM
to me
Greetings,
We have confirmed that the Florida Department of Business and Professional Regulation Office of Inspector General received your complaint.
According to Section 723.003, Florida Statutes:
“As used in this chapter, the term:
(1) “Discrimination” or “discriminatory” means that a homeowner is being treated differently as to the rent charged, the services rendered, or an action for possession or other civil action being taken by the park owner, without a reasonable basis for the different treatment.
(2) “Division” means the Division of Florida Condominiums, Timeshares, and Mobile Homes of the Department of Business and Professional Regulation.”
Mar 31, 2026, 12:28 PM
to Bill, OFR
Dear Office of Inspector General,
Thank you for confirming receipt of my complaint and for referencing the definitions contained within Florida Statutes Chapter 723.
However, your response raises a critical issue that requires clarification.
While Section 723.003 defines “discrimination” and identifies the Division within the Florida Department of Business and Professional Regulation, it does not address the central concern outlined in my complaint—specifically, which agency has the authority and responsibility to enforce these statutory protections when violations occur.
To date, I have been referred between agencies without any entity accepting responsibility for enforcement or investigation. This creates a situation where statutory rights appear to exist in theory, but lack any practical mechanism for protection or remedy.
Accordingly, I respectfully request a clear and direct response to the following:
Does the Office of Inspector General have jurisdiction to investigate failures within DBPR or its Division related to the administration or enforcement of Chapter 723?
If not, which specific agency or authority is responsible for enforcing Chapter 723 when a park owner is alleged to be in violation?
Is there any state-level oversight or accountability mechanism in place to address systemic non-enforcement of Chapter 723?
The absence of a defined enforcement pathway leaves residents—many of whom are seniors—without meaningful recourse, despite the existence of statutory protections under Chapter 723.
If this matter falls outside the jurisdiction of your office, I respectfully request that you identify the appropriate authority and confirm whether my complaint has been formally referred, including any tracking or case reference information.
Given the ongoing nature of these issues and the impact on residents, I am seeking a definitive response so that I may determine the appropriate next steps, including escalation to other state officials or pursuit of remedies through the courts.
Thank you for your attention to this matter. I look forward to your clarification.
Sincerely,
Jeanne F. (Jaime) Ciarla
May 11, 2026, 3:59 PM
to OFR, Bill
Follow-Up Request – Outstanding Clarification Regarding Enforcement Authority Under Chapter 723
Dear Office of Inspector General,
I am writing to respectfully follow up regarding my correspondence dated March 31, 2026, concerning enforcement authority and oversight responsibilities related to Florida Statute Chapter 723.
As of today, May 11, 2026, I have not received a response to the questions outlined in my prior email.
My request sought clarification regarding:
whether the Office of Inspector General has jurisdiction to investigate failures related to the administration or enforcement of Chapter 723,
which agency is responsible for enforcement when violations are alleged,
and whether any state-level oversight mechanism exists to address systemic non-enforcement concerns affecting mobile home park residents.
These questions were raised after repeated referrals between agencies without any entity accepting clear responsibility for enforcement or investigation.
This ongoing lack of clarification continues to leave residents—many of whom are seniors—without a defined pathway for protection or accountability despite statutory protections existing under Chapter 723.
Additionally, previous responses from state offices have referenced statutes outside the Chapter 723 framework governing mobile home park tenancies, further contributing to confusion regarding residents’ rights and available remedies.
I respectfully request:
Confirmation as to whether my March 31 correspondence remains under review;
Any available case, tracking, or reference number associated with my inquiry;
Clarification regarding whether the Office of Inspector General intends to respond substantively to the questions presented; and
If outside your jurisdiction, identification of the specific agency or authority responsible for oversight and enforcement.
Given the continued absence of a clear enforcement pathway, I am also providing copies of this correspondence to elected officials and oversight offices in an effort to obtain clarification and accountability regarding these issues.
Thank you for your attention to this matter. I respectfully request a response at your earliest convenience.
Sincerely,
Jeanne F. (Jaime) Ciarla
Port St. Lucie, Florida
May 11, 2026, 4:37 PM
to me
Ms. Ciarla,
We received your complaint today regarding your March 31, 2026, email. We do not have jurisdiction over these matters. We have referred your email to the Office of Inspector General, Florida Department of Business and Professional Regulations for handling.
Best regards,
Office of Inspector General
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, Florida 32399-0370
Please note that pursuant to chapter 119, Florida Statutes, correspondence with the Office of Financial Regulation is considered public record. This correspondence is available to the public upon request unless exempt from disclosure.
From: Jaime Ciarla <jciarla125@gmail.com>
Sent: Monday, May 11, 2026 4:00 PM
To: OFR OIG <OFR.OIG@flofr.gov>; Bill Neal <bill.neal45@gmail.com>
Subject: Re: Request an investigation into the apparent failure of the Florida DBPR
Follow-Up Request – Outstanding Clarification Regarding Enforcement Authority Under Chapter 723
Dear Office of Inspector General,
I am writing to respectfully follow up regarding my correspondence dated March 31, 2026, concerning enforcement authority and oversight responsibilities related to Florida Statute Chapter 723.
As of today, May 11, 2026, I have not received a response to the questions outlined in my prior email.
My request sought clarification regarding:
whether the Office of Inspector General has jurisdiction to investigate failures related to the administration or enforcement of Chapter 723,
which agency is responsible for enforcement when violations are alleged,
and whether any state-level oversight mechanism exists to address systemic non-enforcement concerns affecting mobile home park residents.
These questions were raised after repeated referrals between agencies without any entity accepting clear responsibility for enforcement or investigation.
This ongoing lack of clarification continues to leave residents—many of whom are seniors—without a defined pathway for protection or accountability despite statutory protections existing under Chapter 723.
Additionally, previous responses from state offices have referenced statutes outside the Chapter 723 framework governing mobile home park tenancies, further contributing to confusion regarding residents’ rights and available remedies.
I respectfully request:
Confirmation as to whether my March 31 correspondence remains under review;
Any available case, tracking, or reference number associated with my inquiry;
Clarification regarding whether the Office of Inspector General intends to respond substantively to the questions presented; and
If outside your jurisdiction, identification of the specific agency or authority responsible for oversight and enforcement.
Given the continued absence of a clear enforcement pathway, I am also providing copies of this correspondence to elected officials and oversight offices in an effort to obtain clarification and accountability regarding these issues.
Thank you for your attention to this matter. I respectfully request a response at your earliest convenience.
Sincerely,
Jeanne F. (Jaime) Ciarla
Port St. Lucie, Florida
On Tue, Mar 31, 2026 at 12:28 PM Jaime Ciarla <jciarla125@gmail.com> wrote:
Dear Office of Inspector General,
Thank you for confirming receipt of my complaint and for referencing the definitions contained within Florida Statutes Chapter 723.
However, your response raises a critical issue that requires clarification.
While Section 723.003 defines “discrimination” and identifies the Division within the Florida Department of Business and Professional Regulation, it does not address the central concern outlined in my complaint—specifically, which agency has the authority and responsibility to enforce these statutory protections when violations occur.
To date, I have been referred between agencies without any entity accepting responsibility for enforcement or investigation. This creates a situation where statutory rights appear to exist in theory, but lack any practical mechanism for protection or remedy.
Accordingly, I respectfully request a clear and direct response to the following:
Does the Office of Inspector General have jurisdiction to investigate failures within DBPR or its Division related to the administration or enforcement of Chapter 723?
If not, which specific agency or authority is responsible for enforcing Chapter 723 when a park owner is alleged to be in violation?
Is there any state-level oversight or accountability mechanism in place to address systemic non-enforcement of Chapter 723?
The absence of a defined enforcement pathway leaves residents—many of whom are seniors—without meaningful recourse, despite the existence of statutory protections under Chapter 723.
If this matter falls outside the jurisdiction of your office, I respectfully request that you identify the appropriate authority and confirm whether my complaint has been formally referred, including any tracking or case reference information.
Given the ongoing nature of these issues and the impact on residents, I am seeking a definitive response so that I may determine the appropriate next steps, including escalation to other state officials or pursuit of remedies through the courts.
Thank you for your attention to this matter. I look forward to your clarification.
Sincerely,
Jeanne F. (Jaime) Ciarla
On Mon, Mar 23, 2026 at 12:20 PM OFR OIG <OFR.OIG@flofr.gov> wrote:
Greetings,
We have confirmed that the Florida Department of Business and Professional Regulation Office of Inspector General received your complaint.
According to Section 723.003, Florida Statutes:
“As used in this chapter, the term:
(1) “Discrimination” or “discriminatory” means that a homeowner is being treated differently as to the rent charged, the services rendered, or an action for possession or other civil action being taken by the park owner, without a reasonable basis for the different treatment.
(2) “Division” means the Division of Florida Condominiums, Timeshares, and Mobile Homes of the Department of Business and Professional Regulation.”
Best regards,
Office of Inspector General
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, Florida 32399-0370
Please note that pursuant to chapter 119, Florida Statutes, correspondence with the Office of Financial Regulation is considered public record. This correspondence is available to the public upon request unless exempt from disclosure.
From: Jaime Ciarla <jciarla125@gmail.com>
Sent: Thursday, March 19, 2026 4:44 PM
To: OFR OIG <OFR.OIG@flofr.gov>
Subject: Re: Request an investigation into the apparent failure of the Florida DBPR
You don't often get email from jciarla125@gmail.com. Learn why this is important
Dear Inspector General,
Thank you for your response regarding my complaint.
I am writing to respectfully advise that I was previously directed to your office by the Florida Department of Business and Professional Regulation (DBPR). DBPR explicitly stated that they do not have the authority to enforce or intervene in matters related to Chapter 723, Florida Statutes, and therefore could not assist with the issues I am experiencing.
As a result, I am now being referred between agencies without any resolution or oversight. This creates a concerning situation where serious allegations—including retaliation, harassment, and potential violations of Chapter 723—are effectively going unaddressed due to a lack of clearly accepted authority.
Quite simply, we are going around in circles.
This jurisdictional gap leaves residents, many of whom are elderly and on fixed incomes, without meaningful access to enforcement or protection under the very statutes designed to safeguard them.
I respectfully request clarification on the following:
Which agency has the authority and responsibility to enforce Chapter 723 violations in situations such as mine?
If no agency currently holds that authority, what recourse is available to residents who are experiencing ongoing harm?
Whether your office can initiate a review or investigation into this apparent lack of enforcement and accountability.
To the extent no agency asserts enforcement authority, this matter raises a significant concern regarding the denial of statutory protections and access to due process for affected residents.
At this point, the issue is no longer just about a single complaint—it is about a systemic failure that is affecting an entire community.
I appreciate your time and attention to this matter and look forward to your guidance on how to proceed.
Respectfully,
Jeanne F. (Jaime) Ciarla
On Thu, Mar 19, 2026 at 2:13 PM OFR OIG <OFR.OIG@flofr.gov> wrote:
Greetings,
Thank you for contacting the Office of Inspector General, Florida Office of Financial Regulation. After reviewing your complaint, we have determined that it falls outside our jurisdiction, and we are unable to intervene. If your concern relates to non-depository financial services, financial institutions, or the sale of securities in Florida, please contact us or visit www.flofr.gov for more information.
We have referred your complaint to the Office of Inspector General, Florida Department of Business and Professional Regulation. If you wish, you may file a complaint with them directly via https://www2.myfloridalicense.com/office-of-inspector-general/complaints/.
Best regards,
Office of Inspector General
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, Florida 32399-0370
Please note that pursuant to chapter 119, Florida Statutes, correspondence with the Office of Financial Regulation is considered public record. This correspondence is available to the public upon request unless exempt from disclosure.
From: Jaime Ciarla <jciarla125@gmail.com>
Sent: Thursday, March 19, 2026 11:46 AM
To: OFR OIG <OFR.OIG@flofr.gov>
Subject: Request an investigation into the apparent failure of the Florida DBPR
You don't often get email from jciarla125@gmail.com. Learn why this is important
Dear Inspector General,
I am writing to formally request an investigation into the apparent failure of the Florida Department of Business and Professional Regulation (DBPR) to provide meaningful oversight and enforcement of Florida Statute Chapter 723, which governs mobile home park communities.
I am a resident of Spanish Lakes Golf Village in Port St. Lucie, Florida, and I, along with other residents, have experienced what we believe to be clear violations of Chapter 723, including retaliation, harassment, and improper restriction of access to community amenities. These actions directly impact our statutory rights and our ability to peacefully enjoy our homes.
In seeking assistance, I contacted DBPR, the agency designated to oversee mobile home parks. However, I was informed that DBPR lacks the authority to enforce Chapter 723 in a meaningful way. As a result, residents are left without administrative remedies and are effectively forced into private litigation to enforce rights clearly established under Florida law.
This raises serious concerns regarding regulatory oversight and the role of DBPR in protecting Florida residents. If the agency tasked with oversight cannot or will not enforce the statute, then the protections afforded under Chapter 723 become largely illusory. The consistent inability or refusal to act on complaints suggests a potential systemic breakdown in administrative oversight that warrants formal review.
I respectfully request that your office investigate the following:
Whether DBPR is fulfilling its statutory and regulatory responsibilities regarding oversight of mobile home parks
Whether residents are being systematically denied enforcement or assistance under Chapter 723
Whether there is a broader pattern of non-enforcement or refusal to act that may constitute administrative failure or neglect of duty
Whether policy, interpretation, or internal practices within DBPR are preventing effective enforcement of resident protections
The lack of enforcement creates a significant gap in accountability and leaves many residents—particularly seniors—vulnerable to continued retaliation and misconduct without meaningful recourse.
I am prepared to provide supporting documentation, including timelines, correspondence, witness statements, and records of communication with DBPR, upon request.
Thank you for your attention to this matter and for your commitment to ensuring accountability within state agencies.
Respectfully,
Jaime Ciarla
Spanish Lakes Golf Village Resident
Port St. Lucie, Florida
May 12, 2026, 9:32 AM
to me
Good morning Ms. Ciarla,
The Office of Financial Regulation has no authority over your issue. While my specific office (the Office of the Inspector General within the Department of Business and Professional Regulation (DBPR)) has no authority over your complaint either, you currently have an open complaint with DBPR. I’m not sure your complaint falls within their purview either but you should be contacted soon. I’m sorry that Ms. Deering and I can’t be more helpful.
RJM
Rodney J. MacKinnon
Inspector General
Florida Department of Business & Professional Regulation
Office: (850) 414-6700
Rodney.MacKinnon@MyFloridaLicense.com
Please Note: Florida has a very broad public records law. Most written communications to or from state employees regarding state business are public records available to the public and media upon request. Your email communications may therefore be subject to public disclosure.
From: OFR OIG <OFR.OIG@flofr.gov>
Sent: Monday, May 11, 2026 5:09 PM
To: MacKinnon, Rodney <Rodney.MacKinnon@myfloridalicense.com>
Cc: OFR OIG <OFR.OIG@flofr.gov>
Subject: FW: Request an investigation into the apparent failure of the Florida DBPR
Rodney,
It was a pleasure speaking with you today. The email we discussed is below and forwarded to you for handling.
Best regards,
Bonnie Deering, Inspector General
CIG, CIGI, CIA, CGAP, CISA
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, Florida 32399-0370
Phone: (850) 410-9674
May 12, 2026, 6:59 PM
to melanie.griffin, DBPR.generalcounsel, ombudsman, dana.trabulsy, Myishea, Bill, Rodney
Request for Clarification Regarding DBPR Authority and Chapter 723 Enforcement
Dear Mr. MacKinnon,
Thank you for your response.
However, I must respectfully express my growing concern regarding the apparent lack of clarity within the State of Florida concerning enforcement of Chapter 723 and the protections afforded to residents of mobile home communities.
Your email states that:
The Office of Financial Regulation has no authority over this issue;
The Office of Inspector General within DBPR also has no authority over the complaint;
DBPR may not have authority either, despite the fact that Chapter 723 specifically identifies the Division within DBPR in connection with oversight of mobile home parks.
This leaves Florida residents in an impossible position.
Residents are repeatedly directed to DBPR as the agency associated with Chapter 723, yet when complaints involving unequal treatment, retaliation, selective enforcement, or statutory violations are raised, no office appears willing to identify who actually possesses enforcement authority.
Even more concerning is your statement:
“I’m not sure your complaint falls within their purview either…”
Respectfully, if the Inspector General’s Office within DBPR cannot clearly identify which state entity is responsible for enforcement or oversight of Chapter 723 protections, then this suggests a far more significant systemic problem affecting thousands of Florida seniors living in mobile home communities.
At this point, the issue is no longer simply my individual complaint. The issue has become whether statutory rights under Chapter 723 have any meaningful enforcement mechanism at all.
Accordingly, I am requesting that this matter also be reviewed by the Office of the Secretary of DBPR so that residents may receive a direct and definitive answer to the following questions:
Which agency is responsible for enforcing Chapter 723 when violations are alleged?
What oversight mechanism exists when residents believe DBPR or its divisions are failing to adequately administer those protections?
If no enforcement authority exists, why are Florida residents continuously referred to agencies that ultimately disclaim jurisdiction?
I appreciate your time and professionalism, and I hope this inquiry can finally lead to clarity and accountability for Florida’s mobile home residents.
Respectfully,
Jeanne “Jaime” Ciarla
Spanish Lakes Golf Village
Port St. Lucie, Florida
Round & round in circles NO ANSWER YET
ATTORNEY GENERAL
From the Florida Attorney General's Office
A investigation request
Apr 28, 2026, 1:03 PM
to me
Dear Jeanne “Jaime” Ciarla,
The Florida Attorney General's Office received your most recent correspondence regarding Spanish Lakes Golf Village.
We appreciate your time and effort in following up with this office and are sorry for your continued difficulties. I have reviewed your past and current correspondence with this office and can confirm that our previous referrals remain accurate.
You may also contact the Florida Department of Business and Professional Regulation, Office of Inspector General. The contact information is:
Florida Department of Business and Professional Regulation
Office of Inspector General
2601 Blair Stone Road
Tallahassee, Florida 32399-0791
Telephone: (850) 414-6700
Website: https://www2.myfloridalicense.com/office-of-inspector-general/complaints/
Online contact form: https://www2.myfloridalicense.com/office-of-inspector-general/complaints/
Finally, I would again suggest, if you need legal guidance, that you consider consulting a private attorney. The Florida Bar Lawyer Referral Service is available at (800) 342-8011 or https://www.floridabar.org/public/lrs/.
Another resource for Florida residents aged 60 or older is the Florida Senior Legal Helpline, a free statewide telephone advice and referral service toll-free within Florida at (888) 895-7873 or https://bals.org/senior-legal-helpline.
For information on low cost or free legal help, please contact Florida Rural Legal Services, Inc.: (888) 582-3410 or https://www.frls.org/.
Sincerely,
Kierra T.
Office of Citizen Services
Florida Attorney General's Office
The Capitol, PL-01
Tallahassee, Florida 32399-1050
Telephone: (850) 414-3990
Toll-free in Florida: (866) 966-7226
Website: http://www.myfloridalegal.com
PLEASE DO NOT REPLY TO THIS E-MAIL. THIS ADDRESS IS FOR PROCESSING ONLY.
To contact this office please visit the Attorney General's website at www.myfloridalegal.com and complete the on-line contact form.
__________________________________________________________Email Date: 03/19/2026 11:52:40 AM
From: jciarla125@gmail.com
Reply To:
To: "James Uthmeier" <citizenservices@myfloridalegal.com>
Subject: Fwd: From the Florida Attorney General's Office
The Honorable James Uthmeier Attorney General, State of Florida Subject: Response to Referral – Lack of Enforcement Authority Under Chapter 723, Florida Statutes Dear Attorney General Uthmeier, Thank you for your response and for taking the
The Honorable James Uthmeier
Attorney General, State of Florida
Subject: Response to Referral – Lack of Enforcement Authority Under Chapter 723, Florida Statutes
Dear Attorney General Uthmeier,
Thank you for your response and for taking the time to review my concerns regarding conditions at Spanish Lakes Golf Village.
I respectfully write back to clarify a critical issue that continues to leave residents like myself without meaningful protection or recourse.
Your office has referred this matter to the Florida Department of Business and Professional Regulation (DBPR). However, DBPR does not have enforcement authority over Chapter 723, Florida Statutes, as it pertains to disputes between mobile home park owners and residents.
Chapter 723 governs the relationship between mobile home park owners and residents, but enforcement of these rights is largely left to private legal action. DBPR does not have the authority to compel compliance, investigate retaliatory conduct in a meaningful way, or enforce statutory protections such as those involving amenity access, harassment, or retaliation.
As a result, residents—many of whom are seniors on fixed incomes—are effectively left without practical enforcement mechanisms. We are told to seek private legal counsel, which many cannot afford, or to pursue litigation against well-funded corporate entities. This creates a significant imbalance and, in practice, allows ongoing violations to continue unchecked.
To the extent these practices reflect a pattern of conduct directed toward a senior population with limited financial and legal resources, they may implicate broader concerns under Florida’s protections against unfair, deceptive, or abusive practices affecting vulnerable adults.
This is precisely why I reached out to your office.
The issues we are facing at Spanish Lakes Golf Village are not isolated contractual disputes—they reflect a broader pattern that raises serious concerns about:
Retaliation against residents who participate in community activities
Denial of access to amenities included in lot lease agreements
Intimidation and public humiliation of residents
Potential elder abuse through coercive or oppressive conduct
These concerns extend beyond the scope of what DBPR can address and fall squarely within the type of systemic issues that warrant attention from the Office of the Attorney General.
I respectfully ask that your office reconsider its position and determine whether there is a basis for:
A broader review or inquiry into practices at Spanish Lakes communities
Coordination with appropriate state or local agencies that do have investigative authority
Guidance or intervention where patterns of conduct may impact vulnerable senior populations
Without intervention at a higher level, residents remain in a position where statutory protections exist on paper but are functionally unenforceable in reality.
I appreciate your time and consideration and respectfully ask that this matter not be redirected without acknowledgment of the enforcement gap that currently exists under Chapter 723.
Thank you again for your attention to this matter. I remain available to provide documentation, witness statements, and further details if needed.
Respectfully,
Jeanne “Jaime” Ciarla
Spanish Lakes Golf Village
Port Saint Lucie, Florida
jciarla125@gmail.com
________________________________________________________
From: attorney.general@myfloridalegal.com
To: JCIARLA125@GMAIL.COM
Subject: From the Florida Attorney General's Office
Date: 03/19/2026 08:01:03 AM
Dear Jeanne “Jaime” Ciarla,
The Florida Attorney General's Office received your correspondence regarding Spanish Lakes Golf Village.
We appreciate hearing from you. Our office reviews consumer complaints that may involve potential violations of Florida’s Deceptive and Unfair Trade Practices Act (Chapter 501, Part II, Florida Statutes) and other applicable laws. Please note that while our office uses consumer complaints to identify patterns of unfair or deceptive business practices, we cannot provide legal advice, legal opinions, or representation to individual consumers or businesses.
In regard to your individual complaint, we hope the following information and resources assist you.
At the state level, the Florida Department of Business and Professional Regulation (DBPR) administers provisions of the "Florida Mobile Home Act," pursuant to chapter 723, Florida Statutes (see www.leg.state.fl.us/Statutes). You may contact the the DBPR:
Florida Department of Business and Professional Regulation
Division of Florida Condominiums, Timeshares, and Mobile Homes
Telephone: (850) 488-1122
Website: http://www2.myfloridalicense.com/DBPR/mobile-homes/
FAQs: http://www2.myfloridalicense.com/DBPR/mobile-homes/faqs/
Downloadable form: http://www2.myfloridalicense.com/dbpr/lsc/documents/mobilehomecomplaintform.pdf
Online contact forms: http://www2.myfloridalicense.com/DBPR/file-a-complaint/
Because the Attorney General's Office is not authorized to provide legal guidance to individual consumers, if you need legal guidance, please consult a private attorney. The Florida Bar offers a Lawyer Referral Service toll-free at (800) 342-8011 or online at https://www.floridabar.org/public/lrs/.
Thank you for contacting our office. We hope this proves helpful.
Sincerely,
Darraja P.
Office of Citizen Services
Florida Attorney General's Office
PL-01, The Capitol
Tallahassee, Florida 32399-1050
Telephone: (850) 414-3990
Toll-free within Florida: (866) 966-7226
Website: www.myfloridalegal.com
PLEASE DO NOT REPLY TO THIS E-MAIL. THIS ADDRESS IS FOR PROCESSING ONLY.
For news on the Attorney General's initiatives on behalf of the State of Florida or to contact this office, please visit https://www.myfloridalegal.com/.
______________________________________________
Email Date: 02/26/2026 03:45:51 AM
From: jciarla125@gmail.com
Reply To:
To: "James Uthmeier" <citizenservices@myfloridalegal.com>
Subject: Subject: Request for Assistance – Elder Abuse and Violations of Florida Statute 723 at Spanish Lakes Golf Village
Dear Attorney General Uthmeier
My name is Jeanne Ciarla, better known as Jaime Ciarla. I am a resident of Spanish Lakes Golf Village in Port Saint Lucie, Florida. I am writing to respectfully request your assistance regarding what I believe to be ongoing elder abuse and repeated violations of Chapter 723 of the Florida Statutes affecting myself and many fellow residents in our community.
Spanish Lakes Golf Village is owned and operated by Wynne Building Corporation. Many residents, including myself, believe that management interprets Florida Statute 723 in a manner that benefits ownership while leaving residents feeling powerless and vulnerable to retaliation and even unnecessary eviction.
Our lot lease agreements state that the rent we pay includes use of all recreational facilities, including the clubhouse and community kitchen. The lease further provides that management shall employ recreation staff to conduct and coordinate activities and foster the use of these facilities for all residents.
Due to what many residents have experienced as ineffective recreation management, I voluntarily stepped in on multiple occasions to help coordinate activities for the benefit of our community. With permission from management, I operated a small café in the auditorium and patio area, offering home-style breakfasts to residents. Management did not supply equipment; I purchased all necessary items at my own expense.
For approximately a year and a half, I operated this café for the enjoyment and benefit of the residents. During that time, I experienced repeated harassment from management regarding matters unrelated to my operation. Tensions escalated on January 12, when the Park Manager, Mr. Sam Vititoe and Recreation Director, Ms. Patti Rossi informed me that I could no longer operate the café or the Friends of Security Grill. I was told this decision was based on allegations that I removed a flyer deemed disrespectful to the Recreation Director. I was given 24 hours to remove all of my personally owned equipment from the clubhouse kitchen, which I did immediately and without incident.
I believed the matter was resolved. However, on February 20, while volunteering for our regularly scheduled HOA-hosted monthly dinner, I was again confronted by the Park Manager in the auditorium. In front of multiple residents, I was told in an aggressive and humiliating manner that I was told on January 12th that I was permanently banned from ever using the community kitchen. Witnesses were visibly shocked by both the manner of confrontation and the substance of what was said.
This incident is not isolated. Many residents across Spanish Lakes communities report similar patterns of intimidation, selective enforcement of rules, and fear of retaliation. Given that this is a 55+ community comprised largely of seniors on fixed incomes, many residents cannot afford private legal counsel. Agencies to which we have been referred are often overwhelmed or unresponsive.
We respectfully request your assistance in reviewing management practices at Spanish Lakes Golf Village for compliance with Florida Statute 723 and for potential patterns of elder abuse or coercive conduct. At minimum, we ask that a representative from your office visit our community to meet with residents and hear firsthand the concerns affecting so many of us.
We are not seeking conflict. We are seeking fairness, lawful governance, and the ability to enjoy the community amenities for which we pay, without fear of retaliation or humiliation.
Thank you for your time, attention, and consideration. We hope you will help ensure that the protections intended under Florida law are meaningfully upheld for the residents of Spanish Lakes Golf Village.
Respectfully,
Jeanne “Jaime” Ciarla
Spanish Lakes Golf Village
Port Saint Lucie, Florida
NO ANSWER YET
Governor Ron DeSantis
Subject: Request for Assistance – Elder Abuse and Violations of Florida Statute 723 at Spanish Lakes Golf Village
Inbox
A investigation request
A JC Lawsuit
Feb 25, 2026, 8:16 AM
to governorron.desantis, mayor, bcc: Bill
Dear Governor DeSantis, and Mayor Martin,
My name is Jeanne Ciarla, better known as Jaime Ciarla. I am a resident of Spanish Lakes Golf Village in Port Saint Lucie, Florida. I am writing to respectfully request your assistance regarding what I believe to be ongoing elder abuse and repeated violations of Chapter 723 of the Florida Statutes affecting myself and many fellow residents in our community.
Spanish Lakes Golf Village is owned and operated by Wynne Building Corporation. Many residents, including myself, believe that management interprets Florida Statute 723 in a manner that benefits ownership while leaving residents feeling powerless and vulnerable to retaliation and even unnecessary eviction.
Our lot lease agreements state that the rent we pay includes use of all recreational facilities, including the clubhouse and community kitchen. The lease further provides that management shall employ recreation staff to conduct and coordinate activities and foster the use of these facilities for all residents.
Due to what many residents have experienced as ineffective recreation management, I voluntarily stepped in on multiple occasions to help coordinate activities for the benefit of our community. With permission from management, I operated a small café in the auditorium and patio area, offering home-style breakfasts to residents. Management did not supply equipment; I purchased all necessary items at my own expense.
For approximately a year and a half, I operated this café for the enjoyment and benefit of the residents. During that time, I experienced repeated harassment from management regarding matters unrelated to my operation. Tensions escalated on January 12, when the Park Manager, Mr. Sam Vititoe and Recreation Director, Ms. Patti Rossi informed me that I could no longer operate the café or the Friends of Security Grill. I was told this decision was based on allegations that I removed a flyer deemed disrespectful to the Recreation Director. I was given 24 hours to remove all of my personally owned equipment from the clubhouse kitchen, which I did immediately and without incident.
I believed the matter was resolved. However, on February 20, while volunteering for our regularly scheduled HOA-hosted monthly dinner, I was again confronted by the Park Manager in the auditorium. In front of multiple residents, I was told in an aggressive and humiliating manner that I was told on January 12th that I was permanently banned from ever using the community kitchen. Witnesses were visibly shocked by both the manner of confrontation and the substance of what was said.
This incident is not isolated. Many residents across Spanish Lakes communities report similar patterns of intimidation, selective enforcement of rules, and fear of retaliation. Given that this is a 55+ community comprised largely of seniors on fixed incomes, many residents cannot afford private legal counsel. Agencies to which we have been referred are often overwhelmed or unresponsive.
We respectfully request your assistance in reviewing management practices at Spanish Lakes Golf Village for compliance with Florida Statute 723 and for potential patterns of elder abuse or coercive conduct. At minimum, we ask that a representative from your office visit our community to meet with residents and hear firsthand the concerns affecting so many of us.
We are not seeking conflict. We are seeking fairness, lawful governance, and the ability to enjoy the community amenities for which we pay, without fear of retaliation or humiliation.
Thank you for your time, attention, and consideration. We hope you will help ensure that the protections intended under Florida law are meaningfully upheld for the residents of Spanish Lakes Golf Village.
Respectfully,
Jeanne “Jaime” Ciarla
Spanish Lakes Golf Village
Port Saint Lucie, Florida
Apr 17, 2026, 8:25 AM
to me
Dear Ms. Ciarla:
Thank you for contacting Governor Ron DeSantis. We are sorry to hear of your difficulties and appreciate the opportunity to respond to your email.
Chapter 83, Florida Statutes, provides a general overview of the legal remedies available under Florida's landlord/tenant law. You can obtain a copy of this law online at www.leg.state.fl.us. For more information about landlord/tenant rights, please visit the Florida Department of Agriculture and Consumer Services' website at https://www.fdacs.gov/Consumer-Resources/Landlord-Tenant-Law-in-Florida.
The person who can best assist you with your legal concerns is an attorney. The Florida Bar offers a Lawyer Referral Service, which you may contact by calling toll-free (800) 342-8011, or by writing to 651 East Jefferson Street, Tallahassee, Florida, 32399- 2300. You may also visit The Florida Bar's website at www.floridabar.org. If you cannot afford an attorney, you may be eligible for low cost or pro bono assistance through a local legal aid office. Please contact the Florida Bar for more information about legal aid.
If you suspect financial or physical abuse/neglect of the elderly or disabled, please call the toll-free Abuse Hotline operated by the Florida Department of Children and Families at (800) 96-ABUSE (800-962-2873). If you suspect or know of a vulnerable adult in immediate danger, call 911.
Thank you again for contacting Governor Ron DeSantis.
Sincerely,
Thomas Bauer
Office of Citizen Services
Executive Office of the Governor
Please note that under Florida law correspondence sent to the Governor's Office, which is not confidential or exempt pursuant to chapter 119 of the Florida Statutes, is a public record made available upon request.
Apr 17, 2026, 10:22 AM
to EOGCitizenServices
Dear Mr. Bauer,
Thank you for your response. However, I must respectfully point out that the information provided does not address my situation.
My concerns do not fall under Chapter 83 (landlord-tenant law). They fall under Florida Statutes Chapter 723, which governs mobile home park residents.
This distinction is critical.
Chapter 723 is unique in that:
It regulates mobile home park relationships
It is overseen by the Florida Department of Business and Professional Regulation
Yet it lacks meaningful enforcement, leaving residents—many of whom are seniors on fixed incomes—without protection
What I am experiencing, and what many residents across Spanish Lakes communities are experiencing, is not simply a legal dispute. It is a systemic failure of oversight, where:
DBPR states it does not enforce
Other agencies redirect complaints
Residents are told to hire private attorneys they often cannot afford
This creates a situation where laws exist on paper but are not enforced in practice.
I am respectfully requesting more than a general referral.
I am requesting:
Assignment of this matter to the appropriate office that can address enforcement gaps under Chapter 723
Clarification of which state entity is responsible when DBPR does not act
The opportunity to schedule a meeting or call to discuss the broader impact this is having on senior communities
This issue is ongoing, affecting multiple residents, and continues to escalate due to lack of accountability.
I am not asking for legal advice—I am asking for government accountability.
I would appreciate a direct response addressing Chapter 723 specifically, rather than general landlord-tenant guidance.
Sincerely,
Jeanne F. (Jaime) Ciarla
Regards, Jaime
Sent from mobile device. Please excuse typos.
Apr 17, 2026, 10:23 AM
From: Jaime <jciarla125@gmail.com>
Date: April 17, 2026 at 10:22:16 EDT
To: EOGCitizenServices@eog.myflorida.com
Subject: Re: Subject: Request for Assistance – Elder Abuse and Violations of Florida Statute 723 at Spanish Lakes Golf Village
Dear Mr. Bauer,
Thank you for your response. However, I must respectfully point out that the information provided does not address my situation.
My concerns do not fall under Chapter 83 (landlord-tenant law). They fall under Florida Statutes Chapter 723, which governs mobile home park residents.
This distinction is critical.
Chapter 723 is unique in that:
It regulates mobile home park relationships
It is overseen by the Florida Department of Business and Professional Regulation
Yet it lacks meaningful enforcement, leaving residents—many of whom are seniors on fixed incomes—without protection
What I am experiencing, and what many residents across Spanish Lakes communities are experiencing, is not simply a legal dispute. It is a systemic failure of oversight, where:
DBPR states it does not enforce
Other agencies redirect complaints
Residents are told to hire private attorneys they often cannot afford
This creates a situation where laws exist on paper but are not enforced in practice.
I am respectfully requesting more than a general referral.
I am requesting:
Assignment of this matter to the appropriate office that can address enforcement gaps under Chapter 723
Clarification of which state entity is responsible when DBPR does not act
The opportunity to schedule a meeting or call to discuss the broader impact this is having on senior communities
This issue is ongoing, affecting multiple residents, and continues to escalate due to lack of accountability.
I am not asking for legal advice—I am asking for government accountability.
I would appreciate a direct response addressing Chapter 723 specifically, rather than general landlord-tenant guidance.
Sincerely,
Jeanne F. (Jaime) Ciarla
Regards, Jaime
Sent from mobile device. Please excuse typos.
On Apr 17, 2026, at 08:25, Governor's Office of Citizen Services <EOGCitizenServices@eog.myflorida.com> wrote:
Ciarla:
Thank you for contacting Governor Ron DeSantis. We are sorry to hear of your difficulties and appreciate the opportunity to respond to your email.
Chapter 83, Florida Statutes, provides a general overview of the legal remedies available under Florida's landlord/tenant law. You can obtain a copy of this law online at www.leg.state.fl.us. For more information about landlord/tenant rights, please visit the Florida Department of Agriculture and Consumer Services' website at https://www.fdacs.gov/Consumer-Resources/Landlord-Tenant-Law-in-Florida.
The person who can best assist you with your legal concerns is an attorney. The Florida Bar offers a Lawyer Referral Service, which you may contact by calling toll-free (800) 342-8011, or by writing to 651 East Jefferson Street, Tallahassee, Florida, 32399- 2300. You may also visit The Florida Bar's website at www.floridabar.org. If you cannot afford an attorney, you may be eligible for low cost or pro bono assistance through a local legal aid office. Please contact the Florida Bar for more information about legal aid.
If you suspect financial or physical abuse/neglect of the elderly or disabled, please call the toll-free Abuse Hotline operated by the Florida Department of Children and Families at (800) 96-ABUSE (800-962-2873). If you suspect or know of a vulnerable adult in immediate danger, call 911.
Thank you again for contacting Governor Ron DeSantis.
Sincerely,
Thomas Bauer
Office of Citizen Services
Executive Office of the Governor
June 3, 2026
Governor Ron DeSantis
The Capitol
400 South Monroe Street
Tallahassee, Florida 32399
RE: Second Follow-Up – Incorrect Referral to Chapter 83 Instead of Chapter 723
Dear Governor DeSantis,
I am writing regarding the response I received from your Office of Citizen Services concerning my previous correspondence about Florida's mobile home park residents and the enforcement of Chapter 723, Florida Statutes.
While I appreciate the courtesy of a response, I am concerned that my complaint was not properly reviewed before a reply was issued.
The response I received directed me to Chapter 83, Florida Statutes, Florida's general landlord-tenant law. However, my concerns do not involve a traditional landlord-tenant dispute. I am a mobile home owner who leases a lot within a mobile home park. As such, my concerns fall under Chapter 723, Florida Statutes, the Florida Mobile Home Act.
This distinction is critical.
My original correspondence was not simply about a dispute between a resident and a park owner. It addressed a much larger issue: the apparent lack of meaningful enforcement of Chapter 723 and the repeated inability of residents to obtain assistance from state agencies when violations occur.
For months, residents have been referred from one agency to another. We are told to contact DBPR. We are told to contact other agencies. We are told to seek private legal counsel. Yet no agency has clearly identified who is responsible for enforcing many of the protections that the Legislature placed within Chapter 723.
As a result, many seniors living on fixed incomes are left with only one option: expensive litigation. Rights that exist on paper become rights that are practically unavailable to those who cannot afford lengthy legal battles.
My concern is not merely personal. It affects thousands of Florida mobile home residents who believe they have statutory protections but struggle to find any agency willing or able to ensure those protections are followed.
I respectfully request that your office:
Acknowledge that my concerns arise under Chapter 723, not Chapter 83.
Provide clarification regarding which state agency has primary responsibility for enforcing Chapter 723 when residents allege retaliation, selective enforcement, unequal treatment, or other violations.
Review whether Florida's current system leaves mobile home residents without meaningful administrative remedies.
Consider meeting with residents or assigning a senior staff member to review the growing concerns being raised by Florida's mobile home communities.
I am not seeking special treatment. I am seeking a correct answer to a simple question that many residents continue to ask:
If Chapter 723 provides legal protections for mobile home residents, who is responsible for ensuring those protections are actually enforced?
I would appreciate a response that directly addresses Chapter 723 and the issues raised in my original correspondence.
Thank you for your time and consideration.
Respectfully,
Jeanne F. (Jaime) Ciarla
Spanish Lakes Golf Village Resident
Port St. Lucie, Florida
Host, Silent Seniors No More
NO ANSWERS